Crisis Hotline Services / After-Hour Clinical Services

Unlike an answering service, Avail Solutions offers a crisis line staffed by bilingual (Spanish/English) crisis workers who are able to triage calls, handle crisis situations, and contact your on-call staff when you determine it is necessary. Our personnel are qualified mental health professionals (QMHP) who have been certified clinically competent to manage crisis situations and assist with the mental health needs of your clients.

Our staff professionally triage incoming calls, record demographic and clinical data, document referrals made and perform routine follow-up procedures to guarantee the highest quality service to your clientele. Calls requiring immediate attention will be handled by contacting your on-call staff, EMS, law enforcement, and other services relevant to the successful disposition of your client's call. You are able to obtain encrypted information regarding your documented calls from our website.

Avail Solutions' staff is available to receive crisis calls 24 hours a day 7 days a week. Services are flexible and can be designed to meet your specific needs including after-hours crisis line coverage, holiday coverage, coverage for planned activities (i.e. mandatory staff meetings), and emergency coverage (i.e. severe weather).

For more information, please call our administrative office at 361-808-7901 during normal business hours. Please note that the number provided is not a crisis hotline number. If you need to place a crisis call, consult your local directory or community mental health center.